Front Desk Agent 2nd Shift

Hampton Inn- Groton; Groton (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel is seeking a full-time Front Desk Agent. The role involves managing guest accommodations, performing check-in/check-out, and ensuring customer satisfaction through excellent service. Applicants should have relevant experience and a positive customer service attitude, helping create memorable stays for guests.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Tools

hotel reservations software

Job description

****The Hampton Inn Groton **** is hiring for a hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This will be a Full-Time position. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Holidays and weekends required.