Front Desk Agent

Volunteer Hospitality Llc; Worthington (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a positive and friendly Front Desk Agent in Worthington, Ohio. The role involves providing exceptional guest service through check-in and check-out assistance, effective communication, and compliance with hospitality standards. Ideal candidates will possess strong interpersonal skills and are proficient in English. This position offers a competitive compensation package along with flexible scheduling and opportunities for career advancement.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality.
• Proficient in English, knowledge of additional languages is a plus.
• Able to resolve issues with a customer-focused orientation.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate with housekeeping staff to manage room availability.
• Respond to guest inquiries and take reservations.

Skills

Communication

Customer Service

Problem Solving

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds