Front Desk Agent05/26/2025

Coury Hospitality; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Agent in Columbus, Ohio, who possesses exceptional customer service skills and a passion for creating memorable guest experiences. The perfect candidate will thrive in fast-paced environments and will be excited to join a team dedicated to delivering unparalleled hospitality.

Qualifications

• Engaging with guests and creating memorable connections.
• Delivering exceptional customer service.
• Comfortable with hotel management systems.

Responsibilities

• Creating a guest experience that engages all 5 senses.
• Handling guest inquiries with ease.
• Turning guest interactions into positive experiences.

Skills

Customer Service

Communication

Teamwork

Job description

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Front Desk Agent

Columbus, OH

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Description

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Front Desk Agent

About The Capital Suites Hotel Columbus, Ohio

We're in downtown Columbus, less than a mile from the Greater Columbus Convention Center. Our hotel is attached to the Huntington Center by an enclosed walkway. Nearby you'll find Nationwide Arena, EXPRESS LIVE! and the North Market just a five-minute walk away. Enjoy city and Scioto River views.

You should join our team if you believe...

• In creating a guest experience that engages all 5 senses.
• Have a positive, can-do attitude and take ownership of your success.
• Want to work for a company that values the little details and knows that every guest interaction counts.
• Love learning and exploring new ways to provide excellent service.
• Enjoy being part of a team that delivers personalized storytelling experiences to guests from the moment they arrive.
  
  

Requirements

You're a great fit for this role if you love...

• Enjoy engaging with guests and creating memorable connections.
• Have a passion for delivering exceptional customer service.
• Thrive in a fast-paced environment where teamwork and collaboration are key.
• Love the satisfaction that comes from turning a guest interaction into a positive experience.
• Are comfortable with using hotel management systems and technology to streamline the guest experience.
  
  

We're excited to have you join us because...

• You bring a warm, welcoming attitude to every guest interaction.
• You’re an excellent communicator who can handle guest inquiries with ease and professionalism.
• You have a passion for hospitality and are eager to contribute to a great guest experience.
• You have experience with hotel systems or are eager to learn (experience with Hilton systems like OnQ is a plus
  
  

Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

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