Front Desk Agent - 2nd Shift

River Link Hotels; Groton (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A growing hotel is seeking a full-time Front Desk Agent to be the first point of contact for guests. Responsibilities include check-in/check-out processes, managing reservations, and ensuring guest satisfaction. Ideal candidates will have a background in customer service and familiarity with hotel operations.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role is required.
• Proficiency with hotel reservations software is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Perform all check-in and check-out tasks for guests.
• Manage online and phone reservations effectively.
• Provide information about hotel amenities and handle guest queries.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Understanding of travel planning websites

Education

Experience as a Hotel Front Desk Agent

Job description

The Hampton Inn Groton is hiring for a hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. This will be a Full-Time position. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
  
  

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
  
  

Holidays and weekends required.