Front Desk Agent

Davita Inc.; Windsor (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the hospitality sector is seeking a Front Desk Agent to join their team. The successful candidate will be responsible for providing exceptional service to guests, handling check-ins and checkouts, and assisting with various inquiries. Ideal candidates should possess strong communication skills and a friendly demeanor, with a focus on service excellence and professionalism.

Qualifications

• Experience in hospitality preferred.
• Computer skills are a must.
• Professional appearance.

Responsibilities

• Provide efficient and courteous service during check-in and checkout.
• Answer guest inquiries and assist with reservations.
• Maintain a clean work area.

Skills

Communication

Multitasking

Service Orientation

Education

High school diploma or equivalent

College coursework in related fields

Job description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Position: Front Desk Agent

Requisition ID: 2025-66586
Category: Front Office Operations

Location: Residence Inn Windsor, 100 Dunfey Lane, Windsor, CT 06095

Compensation: USD $16.35 - $22.00 per hour
Type: Hourly

Overview:
The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and restricted dates.
• Obtain necessary information when taking reservations and follow rate-quoting procedures.
• Be familiar with hospitality terminology and emergency procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper radio etiquette when communicating with staff.
• Operate all relevant aspects of the Front Desk computer system.
• Complete shift duties timely and accurately, including reports and paperwork.
• Maintain a clean work area and promote guest programs and promotions.
• Assist guests with safe deposit boxes.

Qualifications:
College coursework in related fields helpful; high school diploma or equivalent required. Experience in hospitality preferred. Must have computer skills and excellent communication skills. Ability to multitask, maintain confidentiality, and demonstrate initiative. Maintain professional appearance and adhere to hotel standards. Cross-training and problem-solving skills are a plus. Must be attentive, friendly, courteous, and service-oriented.