Executive Lounge Attendant

Marcus Hotels & Resorts; Madison (WI); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Free meal during shift

Employee room discounts

Paid time off

Healthcare eligibility after probation

Job summary

Marcus Hotels & Resorts’ Hilton Madison Monona Terrace in Madison, WI is seeking a part-time Executive Lounge Attendant. The role supports the exclusive lounge experience for Hilton Honors guests with setup, service and hospitality across shifts.

Ideal candidates provide a guest-first attitude, strong English communication, and the ability to work Monday through Friday in a fast-paced environment while keeping the lounge inviting and organized.

Qualifications

• Strong communication skills and the ability to read and understand instructions in English.
• Must multitask in a fast-paced environment.
• Ability to lift up to 50 lbs. with reasonable accommodation.
• Experience in hospitality or food & beverage is preferred but not required.

Responsibilities

• Set up and break down the lounge area, tables, chairs, and service ware.
• Serve food and beverages to Hilton Honors guests per brand standards.
• Maintain a clean, stocked lounge, pantry, and storage area.
• Respond to guest requests or escalate to supervisors as needed.
• Monitor lounge usage and keep accurate guest counts.
• Collaborate with the team to ensure smooth daily service.
• Support hotel-wide operations as needed, with teamwork.

Skills

Excellent communication

Multitasking

Physical stamina

Attention to detail

Hospitality experience (preferred)

Job description

Description

Executive Lounge Attendant

Location: Hilton Madison Monona Terrace - Madison, WI

Schedule: Part-Time | Monday-Friday Availability Required

Wage: $18.00/hour

Create Memorable Moments in a Hospitality Career You'll Love

Are you passionate about guest service and enjoy creating a welcoming, comfortable environment? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, where your attention to detail and warm hospitality will leave a lasting impression on our most loyal guests.

We are currently hiring a Part-Time Executive Lounge Attendant who thrives in a fast-paced, guest-focused environment. If you love delivering personalized service and take pride in keeping things clean, organized, and inviting, this could be the perfect role for you!

What Will You Be Doing?

As an Executive Lounge Attendant, you will be the face of our exclusive lounge experience for Hilton Honors guests. Each shift brings new opportunities to provide thoughtful service and ensure a relaxing, high-quality atmosphere, including:

• Setting up and breaking down the lounge area with tables, chairs, china, and service ware


• Serving food and beverages in accordance with Hilton brand standards and event orders


• Maintaining a clean, well-stocked, and organized lounge, pantry, and storage space


• Responding promptly to guest requests or communicating with supervisors as needed


• Monitoring lounge usage and keeping accurate guest counts


• Collaborating with the team to ensure daily service runs smoothly


• Supporting hotel-wide operations as needed, with flexibility and teamwork

What Will You Bring to the Role?

We are looking for someone who brings professionalism, energy, and a guest-first attitude to every shift. Our ideal candidate has:

• Previous hospitality or food & beverage experience (preferred but not required)


• Strong communication skills and the ability to read and understand instructions in English


• The ability to multitask in a fast-paced environment


• The ability to lift up to 50 lbs. with reasonable accommodation


• A warm, helpful approach to service with attention to detail


• Availability to work Monday through Friday (no weekends required)

What is In It for You?

Working at Hilton Madison Monona Terrace comes with more than just a great team—enjoy a wide range of perks and benefits, including:

• A free, well-balanced meal every shift


• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties


• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing


• Free employee parking (when available) or Metro bus passes


• \"Two for one\" movie coupons at Marcus Theatres


• Ability to transfer to other Marcus properties while maintaining your service status


• Early wage access


• Paid time off


• Medical, dental, and vision insurance (available for full-time associates after 30 days)


• Company-paid life insurance, employee assistance program, and 401(k) with employer match


• Hilton-branded training and growth opportunities

Join a Company With Heart

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are \"People Pleasing People\" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.

We are an Equal Opportunity Employer and maintain a drug‑free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.