Front Desk Agent

AJS Hotels; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated front desk attendants to join their team at a renowned hotel in Louisville. This role is vital in delivering exceptional customer service, ensuring guests feel welcomed and valued during their stay. You will be responsible for managing check-ins and check-outs, resolving guest inquiries, and maintaining a smooth operation at the front desk. With opportunities for growth and a supportive work environment, this position is perfect for individuals who thrive in a fast-paced hospitality setting. If you have a passion for service and a desire to make a difference, this is the opportunity for you.

Benefits

Same Day Pay Access

FREE Parking

FREE Meal

TARC Reimbursement

Onsite FREE Gym Access

401K match

Paid Time Off

Health Insurance

Development and Opportunity for Growth

Special Discounts at Local Attractions

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Fluency in English and basic computer skills required.

Responsibilities

• Check guests in and out, resolving issues with tact.
• Maintain positive guest relations and coordinate with housekeeping.
• Process payments and manage guest requests efficiently.

Skills

Customer Service

Problem-Solving

Communication Skills

Basic Computer Skills

Mathematical Skills

Professional Telephone Etiquette

Sales Skills

Education

High School Diploma or GED

Tools

Property Management System

Point of Sales System

Job description

Benefits:

Same Day Pay Access, FREE Parking (˜$105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details!

Job Overview:

The Galt House Hotel is growing and we are searching for our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner.

Responsibilities:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys; document exceptions
• Verify and/or adjust billing for guests
• Clear departures in computer system
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Accept and record wake-up call requests; deliver to PBX
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Assist PBX with switchboard duties
• Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Desk areas as assigned.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sell
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

Additional Information:

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, and 401k. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Type: Full-time

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)