Front Desk Agent

Beverly Hills Plaza Hotel & Spa; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Beverly Hills Plaza Hotel & Spa is seeking a Front Desk Agent to greet guests, manage reservations, and support daily operations on-site in Los Angeles. The role emphasizes excellent customer service, strong organization, and professional communication.

The ideal candidate will be proficient with Microsoft Office, familiar with StayNTouch PMS, and capable of multitasking in a fast-paced hotel environment. Bilingual abilities are a plus.

Qualifications

• Experience with front desk or receptionist duties is preferred.
• Strong organizational and data-entry skills are required.
• Bilingual abilities are a plus for diverse client needs.

Responsibilities

• Greet visitors, clients, and vendors in a warm, professional manner.
• Answer multi-line phone systems efficiently and direct calls accurately.
• Manage reservations, including creating, canceling, and modifying bookings.
• Perform data entry and maintain accurate records in spreadsheets/databases.
• Balance cash drawer and process credit card payments.
• Maintain knowledge of local attractions and areas of interest.
• Handle office clerical tasks: filing, documents, and word processing.
• Assist with supply inventory, mail distribution, and general organization.
• Provide prompt customer support and maintain phone etiquette.
• Demonstrate proficiency with MS Office and data-entry tasks.

Skills

Front desk comms

Multitasking

Attention to detail

Time management

Bilingual (desirable)

Tools

StayNTouch PMS

Microsoft Office

Job description

We are seeking an energetic and professional Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operational needs.

Responsibilities

• Greet visitors, clients, and vendors warmly and professionally, creating a positive first impression.
• Answer multi-line phone systems efficiently, directing calls accurately, and answer phones in a timely manner
• Manage reservations, including making, canceling and modifying reservations
• Handle data entry tasks with precision, maintaining accurate records in spreadsheets and client databases.
• Balancing cash drawer and credit card payments.
• Posses and maintain thorough knowledge of hotel and area's attractions.
• Perform clerical duties such as filing, document processing, and word processing to support office operations.
• Assist with office management tasks including supply inventory, mail distribution, and general organization.
• Provide customer support by addressing inquiries promptly and maintaining excellent phone etiquette.
• Proven office experience with strong organizational skills and attention to detail.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry.
• Excellent computer literacy with technical proficiency in office management software.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Strong communication skills for front desk interactions, phone communication, and client communication.
• Previous clerical or administrative experience demonstrating time management and multitasking capabilities.
• Experience with StayNTouch or similar PMS system.
• Ability to handle multiple responsibilities efficiently while maintaining professionalism under pressure.
• Ability to carry 5-20 pounds
• Physically able to go up and down stairs

Join us as a Front Desk Agent to be the friendly face that keeps our operations running smoothly! Your proactive approach and dedication will make a meaningful difference in our organization’s daily success.

Source: Hospitality Online