Front Desk Agent

Nationwide Hotel and Conference Center; Lewis Center (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent where you'll provide exceptional service to guests. This role involves checking guests in/out, managing reservations, and ensuring a smooth guest experience in a dynamic environment. Enjoy a competitive salary and attractive perks including dining discounts and free hotel nights.

Benefits

Medical, dental, and vision insurance

401k with match

Dining and travel discounts

Free employee meals

Five free hotel nights each year

Dry cleaning discounts

Shoe discounts

Free parking

Qualifications

• High School diploma or equivalent required.
• Skills in Excel, Word, and Microsoft Office preferred.
• Ability to communicate effectively and provide outstanding customer service.

Responsibilities

• Check guests in/out efficiently and manage reservations.
• Provide information about hotel amenities and local activities.
• Deliver outstanding customer service with a positive attitude.

Skills

Customer Service

Multi-tasking

Attention to Detail

Problem Solving

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Maestro PMS

Job description

Join to apply for the Front Desk Agent role at Nationwide Hotel and Conference Center.

1 day ago Be among the first 25 applicants.

Join to apply for the Front Desk Agent role at Nationwide Hotel and Conference Center.

The Nationwide Hotel and Conference Center, located in Lewis Center, is searching for a Front Desk Agent to join our team!

Our attractive compensation package includes a $16 hourly wage. Full-time associates will have access to medical, dental, vision, company-paid life insurance, 401k with match, STD/LTD, and more.

Other perks and benefits! Come work with us and enjoy dining and travel discounts, special offers from our partners, use of the hotel gym, five free nights in the hotel each year for friends or family, dry cleaning discounts, shoe discounts, free parking, free employee meals, and more. Plus, all the smiles, laughs, and good times are always complimentary.

Nationwide Hotel and Conference Center primarily caters to large groups for weddings, training, and corporate events. This dynamic environment means every day is different! We seek positive, outgoing, guest-focused individuals who enjoy taking care of our guests. Responsibilities include welcoming guests, verifying billing, providing directions around our 15-acre campus, recommending local dining and activities, making reservations, responding to emails, and coordinating with other departments to ensure a smooth guest experience.

Job Summary

Front Desk Agents provide service to guests checking in or out, offer information about hotel amenities, and handle reservations.

Essential Functions

• Deliver outstanding customer service with a positive, upbeat personality. Ability to multi-task, pay attention to detail, and solve problems effectively.
• Check guests in/out efficiently using a computer system, manage rooming lists and transportation requests, respond to emails, answer phones, and handle reservations and correspondence.
• Follow proper SOPs regarding cash handling.
• Maintain a neat and professional appearance with appropriate grooming.
• Be friendly, dependable, team-oriented, eager to learn, honest, and able to operate a computer keyboard accurately.
• Communicate effectively with guests both verbally and in writing, possess good grammar, and have a pleasant phone voice.
• Understand guest needs and adapt to changing situations.
• Perform other duties as needed to ensure departmental efficiency.

Physical Requirements

• Standing during shifts.
• Occasional assistance with luggage up to 20 lbs.

Qualifications

• High School diploma or equivalent.
• Skills in Excel, Word, Microsoft Office; Maestro PMS preferred but not required.

The Nationwide Hotel & Conference Center is managed by Columbus Hospitality Management, committed to quality service and a supportive work environment. We value work-life balance and development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants must undergo a background check prior to employment.