Front Desk Agent

Hyatt Hotels Corporation; Lahaina (HI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly team celebrations

Complimentary work shoes

On-site free parking

40% discount to onsite food outlets

Company branded attire for outdoor ass

Community service opportunities

Sustainability awards - LEED certified

Job summary

Hyatt Vacation Club in Lahaina, Hawaii seeks a Guest Services Agent to check guests in to villas, explain amenities, and assist with requests to create memorable vacations. You will respond to questions, coordinate with other departments, and ensure guest satisfaction.

You will greet guests, interact professionally with teams, and support standard safety procedures while being flexible to shift needs. This role includes potential bellman duties and a vibrant team culture.

Qualifications

• Proactive guest service mindset and ability to respond to requests promptly.
• Ability to listen and resolve guest concerns with courtesy.
• Aspire to contribute to team goals and uphold safety procedures.

Responsibilities

• Check Owners/guests into villas and brief them on amenities and local activities.
• Answer calls and route to appropriate departments as needed.
• Explain room features and follow up to ensure requests are met.
• Assist with bellman/runner duties as needed by location.
• Maintain professional demeanor with guests and colleagues.

Skills

Customer service

Guest relations

Communication

Problem solving

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Quarterly team celebrations

Complimentary work shoes

On-site free parking

40% discount to onsite food outlets

Company branded attire for outdoor associates

Community service opportunities

Sustainability awards - LEED certified & Audubon Green Lodging

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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