Guest Services Agent: Vacation Concierge

Hyatt Vacation Ownership; Cathedral City (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family支持

Growth and Development Opportunities

Free On-Site Parking

Free Golf

Discounted meals

Associate Appreciation Week

Monthly associate recognition and PO?r

Monthly phone stipend

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to assist Owners and guests with experiences and events, creating memorable vacation memories in a caring, inclusive environment.

This part-time, seasonal role pays $20.05 per hour and requires weekend and holiday availability; benefits include medical/dental/vision, 401K, travel discounts, tuition reimbursement, and more.

Qualifications

• Position: Part Time, Seasonal.
• Must be available to work weekends and holidays.
• Guest Services Agent role involves assisting Owners/guests with experiences and events.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $20.05

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Part Time, Seasonal

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position
  
  

Site Specific Perk

• Free On-Site Parking
• Free Golf
• Discounted meals
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Monthly phone stipend
  
  

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
  
  

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
  
  

To Become a Guest Services Agent At HVC

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.
  
  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.