Front Desk Agent @ Courtyard Crabtree- Part-Time

Summit Hospitality Group; Raleigh (NC); On-site; USD 28,000 - 35,000; Part time

Job summary

A leading hospitality group in Raleigh is seeking a Front Desk Agent to deliver outstanding guest service and manage check-in/check-out processes. The ideal candidate will have prior experience in hotel guest services, excellent communication skills, and the ability to work under pressure. Responsibilities include greeting guests, addressing inquiries, and ensuring a clean and welcoming lobby environment. This role requires flexibility with shifts, including weekends and evenings.

Qualifications

• Experience in Front Desk or Guest Services from Hilton, Hyatt, Marriott preferred.
• Skilled at hotel computer operations for reservations and guest services.

Responsibilities

• Provide excellent customer service and maintain a professional attitude.
• Ensure lobby is clean and ready for clients and guests.
• Assist Front Desk Manager with ordering supplies and coding invoices.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Job description

SUMMARY : At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards.

PREREQUISITES / QUALIFICATIONS :

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
• Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
• High School Diploma or GED equivalent.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• Demonstrated ability to lead by example.

Requirements

DUTIES AND RESPONSIBILITIES :

• The expectation of this position requires a 25-30 hour work week which includes weekends and evenings (Saturday and / or Sunday). Hours beyond 40 must be approved in advance by your supervisor.
• Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check-in all necessary information for guests' to access Internet and in room entertainment.
• Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your Supervisor.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In / Check-Out.
• Assist Front Desk / Operations Manager with ordering supplies and coding invoices for payment
• Promote the loyalty of the brand and Summit Hospitality Group
• Duties are subject to change and additional responsibilities / tasks may be assigned

WORK ENVIRONMENT :

• Flexible work schedule including nights and weekends
• Ability to arrive on time as scheduled
• Ability to stand, sit, reach, bend, stretch for extended periods of time
• Operate computer and brand equipment for Check-In and Check-Out
• Ability to lift 30 lbs.
• Fast pace and often under pressure to perform
• Team environment requiring patience and high level of communication

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