Front Desk Agent

FAIRMONT; Kennebunk (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Collaborative environment

On-site

Job summary

FAIRMONT in Austin, TX is seeking a Front Desk Agent to manage check-ins/check-outs, handle reservations, and assist guests with inquiries and local information.

You will be the first point of contact, ensuring courteous, prompt service and smooth operation of front desk activities in a full-time, on-site role.

Qualifications

• High school diploma or equivalent; further education in hospitality or related fields is a plus
• Excellent interpersonal and communication skills; professional appearance and demeanor
• Ability to multitask, stay organized, and manage time effectively
• Strong problem-solving skills; ability to remain calm under pressure or during peak periods
• Basic computer skills; experience with reservation / property management systems helpful

Responsibilities

• Greet and welcome guests/visitors in a professional and friendly manner
• Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary
• Respond to guest inquiries, concerns or complaints;
• Provide information about local attractions, transportation, hotel/office services
• Maintain records, complete logs/reports, ensure front desk area is well kept and presentable
• Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition
• Follow safety, security, and cash handling procedures

Skills

Interpersonal communication

Multitasking

Problem-solving

Basic computer skills

Education

High school diploma or equivalent

Tools

Reservation / property management systems

Job description

Job Description

Location: New Orleans, LA
Reports To: Front Desk Manager,
Job Type: Full-time

Summary

The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.

Key Duties & Responsibilities

• Greet and welcome guests/visitors in a professional and friendly manner

• Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary

• Respond to guest inquiries, concerns or complaints;

• Provide information about local attractions, transportation, hotel/office services

• Maintain records, complete logs/reports, ensure front desk area is well kept and presentable

• Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition

• Follow safety, security, and cash handling procedures

Qualifications:
Qualifications

• High school diploma or equivalent; further education in hospitality or related fields is a plus

• Excellent interpersonal and communication skills; professional appearance and demeanor

• Ability to multitask, stay organized, and manage time effectively

• Strong problem-solving skills; ability to remain calm under pressure or during peak periods

• Basic computer skills; experience with reservation / property management systems helpful

Additional Information

Benefits

• Competitive salary: $60,000 – $65,000 annually.

• Professional development and growth opportunities.

• Collaborative and supportive work environment.

• Opportunity to develop key communication and organizational skills.

• Full-time, on-site position in Austin, TX.