Front Desk Agent

Raines Company; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) & PTO

Training & development

Promotional opportunities

Job summary

Raines Company in New Orleans is seeking a Front Desk Agent who delivers exceptional hospitality, handles check-ins and check-outs, and offers local guidance to guests. You will be the friendly face welcoming guests and supporting daily hotel operations.

The role emphasizes problem-solving, calmness under pressure, and collaboration with housekeeping, maintenance, and the sales team to maximize guest satisfaction and hotel performance.

Qualifications

• Excellent guest service and problem-solving abilities.
• Comfortable using computers and learning new software.
• Strong communication in fast-paced environments.

Responsibilities

• Deliver great service to guests and provide local tips.
• Process reservations, assign rooms, and handle billing accurately.
• Upsell amenities and coordinate with Sales for group bookings.
• Coordinate with Housekeeping, Maintenance, and restaurant teams to keep operations smooth.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Tools

PMS software

Hospitality software

Job description

A Career in Hospitality Starts Here Located in the heart of New Orleans' Central Business District just two blocks from the French Quarter's world-famous dining and music, and minutes from the Superdome, Smoothie King Center, and Mississippi Riverfront you'll be working right in the center of the city's best culture.

We are looking for a Front Desk Agent who genuinely loves taking care of people and wants to be part of a team where exceptional service, teamwork, and personal growth matter. If you are the person friends and coworkers rely on to stay calm when things get busy, solve problems, and make people feel welcome, we’d love to meet you.

What you’ll do?

The front desk isn't simply about checking people in and out. It’s about recognizing what a guest needs before they ask, turning a frustrating situation into a great memory, and making people feel like they are in good hands. As one of the most important faces of the hotel, you will:

• Deliver Great Service: Welcome every guest with a warm, genuine approach, handle check-ins and check-outs efficiently, and offer expert local tips on navigating New Orleans.
• Manage Operations: Process reservations, manage room assignments, handle billing and payment processing accurately, and process special guest requests.
• Support Hotel Sales & Revenue: Upsell room categories, promote on-site amenities, and spot business leads—like group bookings, events, or corporate travel—to pass along to our Sales department.
• Solve Problems & Team Up: Take ownership of guest concerns to find quick solutions, while coordinating closely with Housekeeping, Maintenance, and our restaurant team to keep operations running smoothly.

Who we’re looking for?

We’re Looking For Candidates Who

• Communicate clearly, warmly, and professionally in fast-paced situations
• Stay calm under pressure and confidently handle challenging guest conversations
• Take genuine pride and ownership in solving problems rather than passing them along
• Are detail-oriented and comfortable using computers and learning new software

What we offer?

We believe great employees should have the opportunity to build a career, not just work a shift.

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) plan and generous Paid Time Off (PTO)
• Hands-on training, ongoing professional development, and opportunities for promotion within the company
• A team-oriented workplace that recognizes and rewards strong performance, with opportunities to gain experience across multiple hotel operations

Equal Opportunity Employer

Proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. It is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Note

Location: Located in the heart of New Orleans' Central Business District just two blocks from the French Quarter's world-famous dining and music, and minutes from the Superdome, Smoothie King Center, and Mississippi Riverfront you'll be working right in the center of the city's best culture.