Front Desk Agent

Marriott Vacations; Destin (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits

Dental Benefits

Vision Benefits

401K Opportunities

Travel Discounts

Credit Union

Tuition Reimbursement

Counseling Services

Growth Opportunities

On-site Parking

Uniforms Included

Bus Tickets

Golf Discounts

Cell Phone Discounts

Fitness Center Discounts

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners/guests with memorable vacation experiences and events, in a friendly, supportive setting on-site.

The role involves checking guests in, explaining amenities, coordinating with departments, answering inquiries, and ensuring requests are met. Physical tasks include lifting up to 25 lbs, and work may include various shifts and holidays.

Qualifications

• Availability to work various shifts, holidays and weekends.
• Lift/carry/push/pull items up to 25 lbs.
• Background and drug screening may be required.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, services, hours and local areas of interest.
• Responds to guest questions and coordinates with other departments to resolve issues.
• Explains room features and uses of facilities (keys, ice/vending).
• Follows up to ensure guest requests are met to satisfaction.
• Answers phone calls and routes to proper department.
• May assist with bellman and runner duties.

Job description

Hourly Rate: $18.50

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• On-Site Free Parking or Gate Pass
• Complimentary uniforms including safety shoes
• Complimentary bus tickets for Palmetto Breeze
• Discounted golf (Heritage Collection at Port Royal and Shipyard)
• Cell phone discounts
• Fitness center discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.