Front Desk Agent

The Crescent Hotels Group; Itasca (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hospitality group that values its associates and their contributions! This role in the Front Office team offers a chance to shine in a supportive environment where your skills in customer service and teamwork will be celebrated. Enjoy competitive wages and a comprehensive benefits plan, including flexible scheduling and travel discounts. Be part of a culture that prioritizes diversity, equity, and inclusion, ensuring every associate feels respected and valued. Start your journey with us, where your career can truly thrive!

Benefits

Health & Wellness Programs

401K Matching

Flexible Scheduling

Travel Discounts

Exceptional Benefit Plan

Qualifications

• Self-starter with a positive disposition and strong communication skills.
• Ability to handle customer inquiries and resolve conflicts effectively.

Responsibilities

• Greeting and registering guests while providing prompt service.
• Closing out guest accounts to meet high standards of quality.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Tools

Computer System

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

Here is what you will be doing each day:

Greeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.

Does this sound like you?

Must have a self-starting personality with an even disposition. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts