Front Desk Agent

Arlo Hotels; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Arlo Hotels in Chicago seeks a Front Desk Agent to deliver exceptional guest service. The role involves checking in guests, handling transactions, and resolving issues to ensure a memorable experience. Ideal candidates are energetic and motivated, with strong communication skills and a passion for hospitality.

Benefits

401(k) and matching

Dental, health, and vision insurance

Employee assistance program

Employee discount

Life insurance

Paid time off

Qualifications

• Minimum of 1 year of hotel experience.
• Excellent English communication skills.

Responsibilities

• Provide a positive first impression to guests.
• Handle check-in and check-out processes.
• Resolve guest issues promptly.

Skills

Communication

Customer Service

Tools

Opera

Booking

TripAdvisor

Job description

At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to explore the destination. We’re looking for curious, creative, and well-informed people to join our team.

We have an opening for an energetic and motivated individual to join our team as a Front Desk Agent. The successful candidate will work directly with guests by checking them in and providing information about the services offered. The ideal candidate enjoys working with new people and is motivated to make guests feel welcome.

Responsibilities:

1. Provide a positive first impression to our guests and deliver exceptional service.
2. Welcome and serve guests in person and over the phone daily.
3. Handle check-in and check-out processes, including cash and credit transactions confidently.
4. Resolve guest issues promptly and courteously, ensuring a memorable experience.
5. Perform other reasonable duties as assigned by supervisors.

Requirements:

1. Excellent English communication skills, both written and spoken.
2. Proficient in using computers and various software, including Opera, Booking, and TripAdvisor (a plus).
3. Ability to stand, move continuously, and lift up to 20 pounds.
4. Availability to work all shifts, including weekends and holidays.
5. Minimum of 1 year of hotel experience.

Benefits:

• 401(k) and matching
• Dental, health, and vision insurance
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under law.