Front Desk Agent (Overnight)

Loews Hotels & Co; Arlington (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team in Arlington, TX. This role offers the chance to engage with guests and provide exceptional service in a vibrant environment. The ideal candidate will possess excellent communication skills and a friendly demeanor, ensuring a welcoming atmosphere for all visitors. With flexible hours and opportunities to meet new people, this position is perfect for those looking to start their career in the hospitality industry. Join a team that values professionalism and teamwork while contributing to a memorable guest experience.

Qualifications

• Excellent communication skills and a friendly demeanor are essential.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Welcome and register guests, assigning rooms as per requests.
• Coordinate with hotel departments to satisfy guest requests.

Skills

Guest Service Skills

Communication Skills

Knowledge of Hotel Departments

Flexibility in Working Hours

Tools

Property Management Software

Job description

Join to apply for the Front Desk Agent (Overnight) role at Loews Hotels & Co.

Live! By Loews-Arlington, TX offers guests an upscale experience blending sports, entertainment, and first-class hospitality. Located between the Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the hotel features 302 rooms, an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows with views of the Arlington Entertainment District.

The role involves performing guest service activities in a friendly, professional, and efficient manner, including registering guests, assigning rooms, settling accounts, and coordinating with other departments to meet guest requests. It offers flexible hours and the chance to meet new people.

Job Responsibilities

• Welcome and register guests, assigning rooms per special requests
• Obtain credit and payment information from guests
• Provide check cashing and foreign currency exchange services
• Coordinate with hotel departments to satisfy guest requests
• Inform guests about hotel facilities and hours
• Adhere to Loews Hotels Star Service Standards
• Sell rooms following sales strategies
• Manage guest messages and perform check-out activities
• Distribute and collect SQS survey cards during check-out
• Review Group Profiles and Banquet Event details daily
• Maintain cleanliness and condition of equipment and work area
• Perform other duties as assigned

Additional Duties

• Maintain the Front Desk area and stock supplies
• Follow emergency procedures and report issues
• Attend meetings and training sessions
• Be polite, friendly, and helpful to guests, employees, and management
• Promote teamwork and comply with policies and safety regulations
• Stay informed about hotel updates

Qualifications

• Knowledge of hotel departments
• Excellent communication and guest service skills
• Proficiency with property management computer programs
• Ability to work flexible hours, including weekends and holidays
• Ability to stand for an eight-hour shift

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality