Front Desk Agent

Arlo Chicago; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an energetic Front Desk Agent to provide exceptional service and first impressions to guests. This role involves welcoming guests, checking them in, and providing information about services. Ideal candidates will have excellent communication skills and a passion for customer service. Join a dynamic team that values creativity and curiosity, and be part of a memorable guest experience. With competitive benefits and a supportive work environment, this is a fantastic opportunity to grow in the hospitality industry.

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 1+ year of hotel experience required.
• Excellent English communication skills are essential.

Responsibilities

• Provide exceptional service and first impressions to guests.
• Check guests in and out, handle transactions accurately.

Skills

English Communication Skills

Customer Service

Problem Solving

Computer Proficiency

Tools

Opera

Booking

TripAdvisor

Job description

At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative, and well-informed people to join our team.

We have an opening for an energetic and motivated individual to join our team as a Front Desk Agent. The successful candidate will work directly with guests by checking them in and providing them with information about the services that are offered. The ideal candidate for this position is someone who enjoys working with new people and is motivated to make our guests feel welcome.

Responsibilities:

1. Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
2. Welcome and serve guests in person and over the phone every day.
3. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements:

1. Excellent English communication skills and the ability to read, write, and speak fluently.
2. Regular use of a computer and various software.
3. This position requires continuous movement, standing, and occasionally lifting or moving up to 20 pounds.
4. Must be available to work every shift, including weekends and holidays.
5. Perform other reasonable job duties as requested by Supervisors.
6. At least 1 year of hotel experience (required).
7. Experience with Opera, Booking, and TripAdvisor is a plus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.