PM Front Desk Agent $18/hour

Crescent Hotels & Resorts; Deerfield (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to join their Front Office team in Deerfield, IL. The role focuses on providing exceptional guest experiences, handling check-ins and check-outs, and ensuring guest satisfaction. Candidates should have strong communication skills and the ability to work in a fast-paced environment. Join a team that values diversity and promotes career growth.

Benefits

Health & Wellness Programs

Comprehensive Benefits

401K Matching

Flexible Scheduling

Travel Discounts

Tuition Reimbursement

Qualifications

• Excellent communication skills in English.
• Professional appearance and teamwork.

Responsibilities

• Greet guests, complete registration, and assist with check-in procedures.
• Assist guests during check-out, ensuring accurate billing.
• Respond promptly and courteously to guest requests.

Skills

Communication

Teamwork

Mathematical Proficiency

Patience

Tact

Diplomacy

Job description

Marriott Suites Deerfield
2 Parkway North Blvd
Deerfield, IL 60015, USA

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals dedicated to providing exceptional guest experiences. We value our Associates as the core of our success and encourage authentic self-expression, celebrate achievements, and support career growth. We offer health & wellness programs, top-tier learning and development, and travel discounts to enrich your personal and professional life. Join us where You Belong. We Care. Shine Bright.

We are seeking a Guest Services Agent to join our Front Office team. We provide:

• Highly competitive wages
• Comprehensive benefits for eligible associates and family
• 401K matching
• Flexible scheduling
• Discounts at Crescent properties across North America
• Tuition Reimbursement

Note: Marriott hotel experience is preferred. Availability to work weekends and holidays is required.

Responsibilities

• Greet guests, complete registration, and assist with check-in procedures, including inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, and providing relevant information and assistance.
• Assist guests during check-out, ensuring accurate billing, processing payments, and handling currency exchange and gift certificates.
• Maintain thorough knowledge of hotel offerings, local area, and answer guest inquiries.
• Use up-selling techniques to promote hotel services to maximize occupancy.
• Respond promptly and courteously to guest requests and resolve issues efficiently.
• Handle guest complaints, conduct research, and negotiate solutions to ensure satisfaction.
• Manage messages and communication with guests effectively.

Qualifications include excellent communication skills in English, a professional appearance, teamwork, mathematical proficiency, patience, tact, diplomacy, physical ability to stand and move throughout the front office, and proficiency with computer systems. Ability to recognize emergency signs and establish effective working relationships is essential.

Our Commitment

At Crescent Hotels & Resorts, we foster an inclusive environment that respects diversity and encourages open conversations about race, equity, and inclusion. We aim to create a workplace where all associates feel valued and empowered to contribute to our collective success.