Front Desk Agent

Embassy Suites by Hilton; Independence Township (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Referral Program

Discounted room rates

Job summary

Embassy Suites by Hilton is seeking a Front Desk Agent for Independence, OH. The role includes greeting guests, handling registrations, and processing payments during the 2nd shift. The job requires excellent customer service and hospitality skills in a fast-paced environment.

We offer a full-time, hourly position with opportunities to grow within the hotel operations. Weekend and holiday availability is required, with an 8-hour PM shift from 3 pm to 11 pm and occasional AM shifts.

Qualifications

• 1-year prior customer experience preferred

Responsibilities

• Greet guests and register them in the hotel system.
• Verify guest information and process payments and charges.
• Answer the phone with clear English communication and relay messages.
• Close guest accounts at check-out and resolve issues per guidelines.
• Maintain front desk area neat and assist other staff as needed.

Skills

Customer service

Hospitality

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full time Hourly Independence, OH, US

4 days ago Requisition ID: 8491

Salary: $15.00 Annually

We are seeking a skilled Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. If you enjoy interacting with guests and ensuring their stay is memorable, this role is perfect for you.

JOB SUMMARY

The 2nd Shift Front Desk Clerk is responsible for greeting and registering guests, providing prompt and courteous service, managing guest accounts, and assisting with hotel operations during the evening shift. This position plays a key role in ensuring every guest receives exceptional hospitality and that the hotel maintains its high standards of quality, professionalism, and guest satisfaction.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travellers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Experience:

• 1-year prior customer experience preferred

Schedule:

• Full Time
• 8-hour Shift
• PM Shift 3 pm - 11 pm - some AM shifts may be required
• Weekends and Holidays required

Join Our Team and Enjoy Outstanding Benefits!

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Enjoy discounted room rates at Hilton properties worldwide!