Front Desk Agent

Westmont Group; Independence Township (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Referral Program

Discounted room rates at Hilton props?

Job summary

Westmont Group is seeking a friendly Front Desk Agent for the 2nd shift at our Independence, OH location. You will welcome guests, complete check-in, and provide prompt, courteous service to ensure a memorable stay.

The ideal candidate has at least 1 year of customer service experience, is comfortable handling payments and guest accounts, and can adapt to a fast-paced hotel environment. 8-hour PM shift; weekends and holidays required.

Qualifications

• 1 year of customer service experience preferred

Responsibilities

• Greet guests warmly and provide friendly service.
• Complete the registration process using a computer system and assign rooms as needed.
• Verify and imprint credit cards; handle cash and balance the house bank.
• Answer phones with clear English and route messages to guests.
• Close guest accounts at checkout and resolve issues per guidelines.
• Investigate guest complaints and resolve problems such as price conflicts or heating issues.
• Keep corridors and service areas neat and orderly.
• Adhere to all company policies and assist other front desk staff.
• Perform related duties as assigned by supervisor/manager.

Skills

Customer service

Guest interaction

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full time Hourly Independence, OH, US

3 days ago Requisition ID: 8491

Salary: $15.00 Annually

We are seeking a skilled Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. If you enjoy interacting with guests and ensuring their stay is memorable, this role is perfect for you.

JOB SUMMARY

The 2nd Shift Front Desk Clerk is responsible for greeting and registering guests, providing prompt and courteous service, managing guest accounts, and assisting with hotel operations during the evening shift. This position plays a key role in ensuring every guest receives exceptional hospitality and that the hotel maintains its high standards of quality, professionalism, and guest satisfaction.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travellers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Experience:

• 1-year prior customer experience preferred

Schedule:

• Full Time
• 8-hour ShiftPM Shift 3 pm – 11 pm – some AM shifts may be required
• Weekends and Holidays required

Join Our Team and Enjoy Outstanding Benefits!

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Enjoy discounted room rates at Hilton properties worldwide!