Front Desk Agent

Crescent Hotels & Resorts; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts is hiring a Front Desk Agent for a luxury Curio Collection by Hilton property in Houston, TX. You will welcome guests, manage check-in/out, process reservations and payments, and provide local information with professionalism and warmth.

You will coordinate with Housekeeping, Engineering, Reservations, and F&B to ensure guest needs are met promptly. Prior hospitality or front desk experience is preferred; strong communication, problem-solving, and computer skills are

Qualifications

• Friendly and guest-focused personality required.
• Detail-oriented with strong organizational ability.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle check-in and check-out efficiently and warmly.
• Process reservations and payments accurately.
• Provide hotel and local information to guests; respond to requests.
• Resolve guest concerns with professionalism and care.
• Coordinate with Housekeeping, Engineering, Reservations, and F&B to ensure smooth service.
• Maintain accurate guest accounts and recognize special occasions.
• Promote hotel services and amenities to guests.

Skills

Friendly

Detail-oriented

Strong communication

Problem-solving

Customer service

Tools

Computer skills

Job description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today. The Front Desk Agent is responsible for providing welcoming, efficient, and personalized service to hotel guests throughout their stay. This role manages the check-in and check-out experience, processes reservations and payments, provides hotel and local information, responds to guest requests, and assists in resolving concerns with professionalism and care.
The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly and seamlessly. Responsibilities also include maintaining accurate guest accounts, answering phones, recognizing special occasions and guest preferences, and promoting hotel services and amenities.
The ideal candidate is friendly, confident, detail-oriented, and comfortable working in a fast-paced luxury hotel environment. Previous hotel, front desk, or customer service experience is preferred, along with strong communication, problem-solving, and computer skills.
As part of a luxury Curio Collection by Hilton property, you’ll have the opportunity to create meaningful connections and memorable moments while delivering the elevated service our guests expect.
Schedule flexibility, including mornings, evenings, overnight shifts, weekends, and holidays, may be required.
Welcome with warmth. Serve with purpose. Create a stay worth remembering. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.