Front Desk Agent

Cambria Hotel Greenville; Greenville (SC); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a dynamic team at an established hotel where you will play a crucial role in ensuring guest satisfaction as a Front Desk Agent. This position involves greeting guests, managing inquiries, and providing exceptional customer service in a welcoming environment. With a focus on hospitality, you will assist guests with check-ins and check-outs while handling payments and guest communications. The company is committed to fostering a rewarding culture that values career advancement and employee well-being. If you are passionate about hospitality and enjoy working in a fun and inclusive atmosphere, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Qualifications

• Experience in customer service or guest-related positions is preferred.
• Must be fluent in English with excellent communication skills.

Responsibilities

• Greet and assist guests courteously and efficiently at all times.
• Handle guest concerns and ensure satisfaction in a timely manner.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

PMS (Property Management System)

Quore

PBX

Job description

Cambria Hotel Greenville

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking in/out, and reserving rooms while providing excellent customer service.

We offer: Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated hotel development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels.

Essential Functions:

1. Assisting guests efficiently, courteously, and professionally at all times.
2. Maintain a high level of service and hospitality.
3. Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner.
4. Post guest charges, collect payments, and follow all cash handling procedures.
5. Handle guest mail and messages with respect to privacy and professionalism.
6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
7. Be a great communicator to various departments and management on guest comments and concerns.
8. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
9. Have full knowledge of hotel safety and emergency procedures.

Qualifications:

1. High school diploma, GED, or equivalent preferred.
2. Experience in customer service, forward-facing, or other guest-related positions.
3. Proficient in Microsoft Office or similar computer applications.
4. Experience in the hospitality industry as a front desk agent, hotel receptionist, or other guest services preferred.
5. Experience with brand or property-specific PMS, Quore, PBX, and other hotel-related systems preferred.
6. Must speak English fluently.
7. Must have excellent written and oral communication skills.
8. Problem-solving, reasoning, and ability to multi-task and interact with people under pressure.
9. Like to have fun!

Cambria Hotel Greenville is proud to be an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.