Residence Inn Grand Rapids West - Front Desk Agent

Aimbridge Hospitality; Grandville (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Residence Inn Grand Rapids West. This role is crucial for ensuring a seamless guest experience through excellent customer service, communication, and problem-solving skills. You'll manage guest interactions, handle reservations, and multitask efficiently while being part of a supportive team environment. Full-time employees enjoy a comprehensive benefits package and opportunities for personal and professional growth.

Benefits

Daily Pay

Medical, Dental, and Vision insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Experience in hospitality preferred.

Responsibilities

• Deliver outstanding service with a friendly and professional demeanor.
• Convey information effectively and promptly address inquiries.
• Assess situations quickly and resolve guest concerns efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Grand Rapids West - Front Desk Agent
Address: 3451 Rivertown Point Ct SW, Grandville, MI, 49418

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in guest experience by providing excellent customer service and communication, ensuring a seamless and welcoming stay for all guests. This role involves managing guest interactions and maintaining efficient front desk operations.

Key Skills and Responsibilities

1. Customer Service Excellence: Deliver outstanding service with a friendly and professional demeanor, enhancing guest satisfaction.
2. Communication: Convey information effectively, promptly address inquiries and issues, and communicate clearly with guests and team members.
3. Problem-Solving: Assess situations quickly and resolve guest concerns efficiently.
4. Multitasking: Handle multiple tasks such as reservations, check-ins, and check-outs seamlessly.
5. Financial Skills: Understand and work with basic financial information and arithmetic functions.

Education & Experience

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

After an initial waiting period, full-time employees are eligible for a comprehensive benefits package, including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Our Residence Inn Grand Rapids West is conveniently located off Rivertown Parkway, near Rivertown Crossings Mall in Grandville. The nearby Rapid bus stop makes commuting easy. We are committed to providing excellent guest service and fostering a supportive, team-oriented environment. Join us to grow, succeed, and be part of our family through regular team-building activities and events.