PM_Front Desk Agent_New Home 2 Montgomery

Ascent Hospitality; Montgomery (AL); On-site; USD 28,000 - 35,000; Full time

Job summary

Ascent Hospitality is looking for a Front Desk Agent for their New Home 2 Montgomery location. This role involves providing exceptional service to guests, managing reservations, and ensuring a smooth check-in and check-out process. Ideal candidates will have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment. Join a team that values memorable experiences and offers benefits like health insurance and a 401(k) plan.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Paid PTO

Uniforms provided

Team Member Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Proficiency in English and basic computer skills.

Responsibilities

• Complete all activities listed in the Front Desk checklist.
• Provide excellent service and satisfaction to guests.
• Handle payments securely and accurately.

Skills

Communication

Customer service

Organizational skills

Education

High school diploma or equivalent

Some college preferred

Job description

PM_Front Desk Agent_New Home 2 Montgomery

Join to apply for the PM_Front Desk Agent_New Home 2 Montgomery role at Ascent Hospitality

Job Overview

Ascent Hospitality, with an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, values people and memorable experiences. We seek individuals passionate about service, strong communicators, and adaptable trendsetters to join our team as a Front Desk Agent.

Responsibilities

• Complete all activities listed in the Front Desk checklist.
• Perform marketing duties, including upselling to generate revenue.
• Provide excellent service and satisfaction to guests and visitors.
• Follow security and liability measures to protect hotel assets.

Benefits

• Competitive salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401(k) with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

Essential Functions

• Maintain professional appearance and conduct.
• Greet guests warmly and respond to their requests.
• Follow brand standards and loyalty programs.
• Assist guests with information about rooms, rates, and amenities.
• Maximize occupancy and revenue through operational and selling techniques.
• Complete registration and check-out processes efficiently.
• Handle payments securely and accurately.
• Communicate effectively with hotel departments.
• Coordinate with housekeeping for room readiness.
• Manage reservations and guest experiences for events.
• Follow safety and security procedures.
• Operate front office systems and respond to guest inquiries.
• Address guest complaints professionally and promptly.
• Work flexible hours as needed.

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency in English and basic computer skills.
• Familiarity with office equipment.
• Customer service skills and ability to work independently.

Physical Demands

• Standing for long periods, repetitive movements, and lifting up to 50 pounds occasionally.
• Ability to operate in stressful situations.

Qualifications Standards

• High school diploma or equivalent; some college preferred.
• Six months of related experience preferred.
• Ability to work in a team environment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality