Front Desk Agent

Bridges Bay Resort; Arnolds Park (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality company is seeking an upbeat Front Desk Agent to manage guest accommodations. Responsibilities include welcoming guests, managing reservations, and providing information about hotel services. Join a team committed to excellent customer service and career development.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Experience as a Hotel Front Desk Agent or similar role.

Responsibilities

• Perform check-in and check-out tasks.
• Manage reservations via online and phone.
• Provide information about hotel services and amenities.

Skills

Customer service skills

Communication

Organizational skills

Tools

OnQ

Opera

Job description

Join to apply for the Front Desk Agent role at Bridges Bay Resort.

Job Summary

We are seeking an upbeat Front Desk Agent to manage all aspects of hotel guest accommodation. Responsibilities include welcoming guests, issuing room keys, managing reservations, and providing information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform check-in and check-out tasks
• Manage reservations via online and phone
• Inform customers about payment methods and verify credit card data
• Register guests with necessary information
• Welcome guests and assign rooms
• Provide information about hotel services and amenities
• Respond promptly to guest complaints
• Coordinate with housekeeping to ensure room readiness
• Confirm group reservations and assist VIP guests and event attendees
• Upsell additional services when appropriate
• Maintain records of bookings and payments

Qualifications

• Experience as a Hotel Front Desk Agent or similar role
• Experience with hotel reservation software (e.g., OnQ, Opera)
• Customer service skills
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is our core. Since 1965, we've been leaders in maximizing profits and creating asset value for our clients. Our experienced team provides dedicated guidance across multiple locations. We are an equal opportunity employer committed to diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality