Front Desk Agent

Ascent Hospitality; Georgia; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an established industry player focused on creating memorable experiences for both guests and team members. As a Front Desk Agent, you'll be the first point of contact, greeting guests and ensuring their satisfaction while managing check-in and check-out procedures. This entry-level, full-time role offers a chance to thrive in a fast-paced environment, with opportunities for growth in the hospitality sector. Enjoy competitive benefits, including health insurance and a 401k plan, all while working in a supportive and engaging atmosphere.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with employer match

Paid PTO

Uniforms provided

Team member hotel discount

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Ability to work flexible shifts and in stressful situations.

Responsibilities

• Completing all activities listed in the Front Desk checklist.
• Providing excellent service and ensuring guest satisfaction.
• Handling guest complaints professionally.

Skills

Communication Skills

Organizational Skills

Customer Service

Flexibility

Education

High School Diploma

Some College

Tools

Front Office Systems

Basic Computer Skills

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We focus on people and memorable experiences for our team members and guests. We seek individuals who work well together, are passionate about service, strong communicators, and adaptable to change.

Responsibilities include:

1. Completing all activities listed in the Front Desk checklist.
2. Performing marketing duties such as upselling to generate revenue.
3. Providing excellent service and ensuring guest satisfaction.
4. Following security and liability measures to protect assets.

Benefits:

• Competitive salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Team member hotel discount program

Essential functions include:

1. Maintaining professional appearance and conduct.
2. Greeting guests warmly and responding to their requests.
3. Providing information about hotel services and amenities.
4. Maximizing occupancy and revenue through operational and selling techniques.
5. Completing registration, handling payments, and check-out procedures.
6. Communicating effectively with hotel departments and management.
7. Handling guest complaints professionally.
8. Adhering to safety, security, and emergency procedures.
9. Operating front office systems and equipment.
10. Working flexible hours as needed.

Qualifications:

1. Previous hotel front desk experience preferred.
2. Excellent communication and organizational skills.
3. Proficiency in English and basic computer skills.
4. Ability to work flexible shifts and in stressful situations.
5. High school diploma or equivalent; some college preferred.
6. Related experience in hospitality or customer service is a plus.

Physical demands include:

• Standing for long periods, repetitive movements, and lifting up to 50 pounds occasionally.
• Visual and sensory capabilities for operating equipment.

Employment details:

• Entry level, full-time position.
• Management and hospitality industry.