Night Auditor

Hilton Garden Inn; Georgia; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid Time Off (PTO)

401k

Employee discounts

Job summary

Hilton Garden Inn in Atlanta seeks a Full-Time Night Auditor responsible for auditing accounts and ensuring guest satisfaction. The role demands outstanding customer service and attention to detail in managing front desk operations.

Ideal candidates should have a strong background in hospitality, with 2-3 years of experience required. Benefits include health, vision, dental, and more, fostering a supportive work environment.

Qualifications

• 2-3 years of experience in a related field or equivalent education and experience.
• Ability to operate a computer and telephones efficiently.
• Strong problem-solving skills.

Responsibilities

• Audit all accounts and prepare final reports for management.
• Assist guests in a sincere and courteous manner.
• Process check-ins and check-outs accurately.
• Ensure all guest accounts are in balance by the required time.
• Act as manager on duty in the absence of the General Manager.

Skills

Guest satisfaction

Sales techniques

Attention to detail

Communication skills

Education

High School Diploma or equivalent

College degree preferred

Job description

Night Auditor – Hilton Garden Atlanta

Hilton Garden Atlanta is seeking a dynamic Full‑Time Night Auditor for their busy hotel. The Night Auditor will need to have open availability to cover additional day or evening shifts weekly. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels’ standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk‑in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards.
• Acts as manager on duty in the absence of the General Manager.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check‑in, check‑out, selling skills, computer operation, telephones, tasks at the front desk.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience / Education

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.

Preferred Qualifications

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Functional Expert: Considered a thought leader on a subject.
• Leader: Inspires teammates to follow them.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Self‑Starter: Inspired to perform without outside help.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.