Front Desk Agent

Chartwell Hospitality; Franklin (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at an established hospitality firm, where your friendly demeanor and exceptional service skills will create memorable first impressions for guests. You will be the face of the brand, welcoming travelers and ensuring their needs are met with warmth and professionalism. This role offers the chance to grow within a supportive environment that values your contributions. Enjoy benefits like medical, dental, and professional development opportunities, along with travel discounts. If you thrive in a fast-paced setting and love helping others, this is the perfect opportunity for you!

Benefits

Medical

Dental

Vision

Life Insurance

401-K

Supplemental Insurance

Professional Growth Opportunities

Travel Discounts

Qualifications

• Excellent communication skills in English, both written and spoken.
• Comfortable with cash and credit card transactions.

Responsibilities

• Provide a warm welcome and exceptional service to guests.
• Handle check-ins and check-outs efficiently using software.

Skills

English Communication Skills

Customer Service

Problem Solving

Computer Skills

Tools

Hotel Management Software

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy.

As a Front Desk Agent, You Will

1. Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
2. Welcome and serve guests in person and over the phone every day.
3. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals: To be successful in this role, you must have excellent English communication skills and be able to read, write, and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing, and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts