Front Desk Agent - Acadia Inn

Witham Family Hotels; Bar Harbor (ME); On-site; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at the Acadia Inn in Bar Harbor, Maine. This full-time seasonal role focuses on creating welcoming experiences for guests while offering competitive pay and growth opportunities in a supportive environment. You will handle check-ins, provide information, and ensure guest satisfaction. Enjoy amazing benefits, including paid leave, insurance, and employee recognition programs. If you love hospitality and want to work in a beautiful location, apply now!

Benefits

Paid Personal Leave

Teladoc Virtual Care

Dental and Vision Insurance

End of Season Bonus

Heating savings program

Core Values Program

Referral Bonus

Discounts on hotel stays

Employee Recognition Programs

Employee Assistance Program

Qualifications

• Strong communication and interpersonal skills.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Handle check-ins, check-outs, and reservations efficiently.
• Respond promptly to guest inquiries and concerns.

Skills

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Multitasking

Education

Previous experience in hospitality

Tools

Microsoft Office Suite

Reservation Software

Job description

Are you friendly, organized, and love helping people? We’re looking for a dependable and guest-focused Front Desk Agent to join our team at the Acadia Inn in Bar Harbor, Maine. This full-time seasonal position is perfect for someone who enjoys creating great first impressions and making sure guests feel welcome and cared for during their stay.

As a Front Desk Agent, you’ll be the face of the hotel—handling check-ins, answering questions, and solving problems with a smile. You'll play a key role in delivering the warm hospitality that brings our guests back year after year.

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

This full-time seasonal position offers competitive pay and opportunities to grow your hospitality skills in a supportive and vibrant work environment. The schedule will include evening shifts and may require working on holidays. The starting wage is $18.22 per hour.

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan!
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and anonymous counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual event that recognizes YOU!
• Be part of a company that gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.
• Handle check-ins, check-outs, and reservations efficiently and accurately.
• Provide information about hotel amenities, local attractions, and Acadia National Park.
• Respond promptly to guest inquiries, requests, and concerns to ensure a positive stay.
• Process payments, balance cash drawers, and maintain accurate records.
• Assist with administrative tasks such as answering phones and managing guest communications.
• Collaborate with the hotel team to ensure smooth operations and exceptional guest service.

Qualifications & Skills:

• Previous experience in hospitality, front desk, or customer service preferred.
• Strong communication and interpersonal skills.
• Proficiency in computer systems, including reservation software and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure.
• Attention to detail and strong organizational skills.
• A positive attitude and team-oriented mindset.
• Flexibility to work various shifts, including weekends and holidays.

Performance Measurement:

• 90-day performance review, guest feedback, and teamwork contributions.

If you’re passionate about hospitality, enjoy making guests feel welcome, and want to work in a breathtaking location, apply now and join us at the Acadia Inn!