Front Desk Agent

Crestline Hotels & Resorts; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Agent to assist guests with check-in and check-out, handle inquiries, and ensure guest satisfaction. This role requires strong communication skills and the ability to manage guest relations effectively. Ideal candidates will have prior experience in a hotel setting and a high school diploma. Join a team dedicated to providing exceptional service in a dynamic environment.

Qualifications

• One year of experience in a similar hotel position.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and maintain positive relations.
• Process all guest check-ins and check-outs.

Skills

Guest Relations

Communication

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Starting Pay: $17.00/hour

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and obtain backup payment information.
• Coordinate with Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate guest information to relevant departments.
• Resolve discrepancies in room status reports with Housekeeping.
• Process all check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education And Experience

• High School Diploma or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.