Front Desk Agent

Sanibel Harbour Marriott Resort and Spa; Fort Myers (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vacation and sick/personal time off

401(k)

Travel benefits

Job summary

A premier resort in Fort Myers is seeking a full-time Front Desk Agent to manage guest check-ins and check-outs, process various payment types, and address guest inquiries. The ideal candidate must have proper work permits, follow company policies, and maintain a professional appearance. The role requires clear communication, positive rapport with colleagues, and a dedication to guest service. Benefits include competitive salary, health and dental insurance, and vacation time.

Qualifications

• Must have a work permit and paperwork to work in the USA.
• Follow company safety and security policies.
• Maintain professionalism in appearance and conduct.

Responsibilities

• Process guest check-ins and check-outs.
• Answer guest calls and resolve inquiries.
• Coordinate with Housekeeping on room readiness.

Skills

Clear and professional language

Positive working relationships

Job description

Overview

Sanibel Harbour Marriott Resort and Spa is looking for a full-time Front Desk Agent.

What you will be doing

• Process all guest check-ins by confirming reservations, assigning room(s), and issuing and activating room key(s).
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping Department to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash the guests\' personal checks and traveler\'s checks.
• Count the bank at the beginning and end of the shift.
• Balance and drop the receipts according to Accounting specifications.

Requirements

• Candidates must have the work permit and proper paperwork to be employed in the USA.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Competitive salary.
• Health insurance.
• Dental insurance.
• Vacation and sick/personal time off.
• Flexible spending accounts (medical and dependent care).
• Company-paid basic life insurance.
• Short-term disability.
• Long-term disability.
• 401(k).
• Travel benefits.