Front Desk Supervisor

Columbus Hospitality, Llc; Sanibel (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401k with company match

Dining discounts

Travel discounts

Paid tolls

Job summary

Sundial Beach Resort on Sanibel Island is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. You will oversee check-in/out, manage reservations, and drive guest satisfaction in a fast-paced resort environment.

Join a team focused on quality service, with opportunities for professional development and a supportive work culture under Columbus Hospitality Management.

Qualifications

• Experience in hotel/resort front desk operations preferred.
• Experience supervising front desk staff is a plus.
• Strong customer service mindset and problem solving.

Responsibilities

• Oversee front desk operations to ensure smooth guest check-in/check-out.
• Supervise and train Front Desk Agents to uphold standards.
• Resolve guest issues by researching and applying effective solutions.
• Monitor guest satisfaction and drive improvements.
• Handle reservations, including Wholesale and OTA bookings.
• Maintain front desk inventory and supplies.

Skills

Guest service excellence

Ability to work under pressure

Team leadership

Conflict resolution

Attention to detail

Guest interaction & communication

Minimum supervision

2+ years hotel supervision

Education

Associate or Bachelor Degree preferred

Tools

PMS System

MS Office

Job description

Job Category: Front Office & Guest Services

Requisition Number: FRONT002305

• Full-Time

Locations

Showing 1 location

Sanibel, FL 33957, USA

Description

The Sundial Beach Resort located on Sanibel Island is currently seeking a service minded professional to join our team as the Front Desk Supervisor. The main responsibility of a Front Desk Supervisor is to meet the needs of all guests staying and visiting the resort and supporting the Front Desk Agents.

Primary Responsibilities:

• All Essential Job Functions of a Front Desk Agent
• Supervise front desk operations in accordance with established guest service, quality and sustainability standards
• Train and support Front Desk Agents, ensuring they perform in accordance with established standards
• Lead the Front Desk Team while creating a work environment that promotes teamwork, recognition and mutual respect
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Make and confirm reservations including Wholesale and OTA’ reservations
• Compute bills, collect payments, handles cash, and applies reservation changes for guests
• Inventory control and management
• Provides outstanding guest service
• Perform other duties as requested by management
• Complete accurately a resort informational document as requested by management
• Maintain cleanliness of Front Desk; Alert Management about the status of supplies to ensure that the front desk operates smoothly and efficientlySundial Beach Resort and Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

Required Skills:

• Ability to work well under pressure of check-in/out of guests and handle multiple tasks at once
• Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Ability to use a variety of computer applications including PMS – System and MS Office
• Speak to guests in a warm, friendly and courteous manner
• Good organization skills
• Effective conflict management and decision-making is required.
• 2years experiences at Hotel/Resort including previous supervisory experience.
• Associate or Bachelor Degree preferred

Our compensation package includesPTO,Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts and paid tolls for Sanibel & Cape Coral!

The Sundial Beach Resort & Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.