Front Desk Agent

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent to provide exceptional service and create memorable guest experiences. The role involves welcoming guests, managing check-ins, and ensuring a professional atmosphere. Ideal candidates will have strong customer service skills and previous hospitality experience. Benefits include medical insurance, a 401K plan, and career development opportunities.

Benefits

Medical, Dental, Vision options

Life & Disability insurance

401K plan

Paid Time Off

Career development

Employee discounts

Free meals for full-service employees

Qualifications

• Previous hospitality experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide exceptional customer service and assist guests.
• Process mobile arrivals and execute remote check-in.
• Maintain positive relationships with colleagues.

Skills

Customer Service

Communication

Education

High School diploma

Tools

Opera PMS

Job description

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We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Front Desk Host is a unique position responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first physical impression of the property, providing a professional and hospitable welcome and departure experience.

Essential Functions

1. Interact with guests to provide exceptional customer service, sharing hotel knowledge and personalizing interactions using guest names.
2. Know all hotel functions to showcase the hotel’s story to guests.
3. Process mobile arrivals and execute remote check-in according to guidelines.
4. Engage guests in and promote the hotel loyalty program, including new guest enrollments.
5. Collect and verify payment methods, produce room keys, and maintain guest confidentiality.
6. Assign and escort guests to rooms, paying attention to nonverbal cues to create memorable experiences.
7. Assist with billing inquiries and resolve guest concerns.
8. Utilize guest experience tools to maintain and update guest requests and preferences.
9. Complete all required front office reports and checklists.
10. Provide local information and assist with reservations or tours as a concierge.
11. Assist with luggage, mail, and other guest needs.
12. Respond to guest inquiries and resolve issues using empowerment guidelines.
13. Follow scheduled shifts, breaks, and lunch requirements.
14. Report accidents, injuries, and unsafe conditions; complete safety training.
15. Communicate clearly and professionally; answer phones courteously.
16. Maintain positive relationships with colleagues.
17. Report suspicious activity and irregular guest behavior.
18. Handle assignments with limited supervision and follow hotel policies.
19. Keep work area clean and organized.
20. Perform other duties as requested by management.

Qualifications Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred
• Opera PMS experience preferred
• Excellent customer service and communication skills

Physical Demands

• Ability to sit or stand for extended periods
• Ability to bend and lift up to 40 lbs
• Clear communication and normal vision
• Willingness to work long hours as needed

Mental Demands

• Make quick, sound judgments
• Manage multiple tasks and deadlines
• Work independently and as part of a team
• Maintain confidentiality and handle stressful situations effectively

Notice

The hotel operates 24/7; employees may need to work varied shifts based on business needs. A hospitable attitude is essential at all times.

Benefits

Full-time Associate Benefits

• Medical, Dental, Vision, HSA & FSA options
• Life & Disability insurance
• 401K plan
• Paid Time Off, Holidays, and more
• Career development, tuition reimbursement, employee discounts, and free meals for full-service employees

Part-time Associate Benefits

• Same as above, excluding medical, holiday pay, and tuition reimbursement

Mainsail is an Equal Opportunity Employer, committed to diversity and inclusion.