Front Desk Agent for Luxury Condominium - Naples, FL

Guest Services, Inc.; Naples (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent for a luxury condominium in Naples, FL. This exciting role involves performing essential desk attendant functions, managing guest check-ins and reservations, and providing exceptional customer service. The ideal candidate will possess strong clerical and interpersonal skills, ensuring a welcoming environment for all guests. Join a team that values diversity and inclusion, and be part of a company renowned for its commitment to hospitality excellence. If you're ready to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Ability to perform desk attendant functions including check-ins and reservations.
• Strong clerical skills including typing and filing.

Responsibilities

• Manage phone activity and greet customers in a welcoming manner.
• Register and assign guest rooms, respond to inquiries, and resolve complaints.

Skills

Customer Service Skills

Clerical Skills

Computer Proficiency

Interpersonal Skills

Education

High School Diploma

Tools

Reservations System

Access Control System

Office Equipment

Job description

Front Desk Agent for Luxury Condominium - Naples, FL

Join to apply for the Front Desk Agent for Luxury Condominium - Naples, FL role at Guest Services, Inc.

Front Desk Agent for Luxury Condominium - Naples, FL

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Agent for Luxury Condominium - Naples, FL role at Guest Services, Inc.

Job Summary

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Pay: $23-$25/hr depending on experience/qualifications. Schedule: Saturday through Wednesday, 8 AM - 4:30 PM (Thursday & Friday off).

Compensation Amount

24.00 USD Hourly

Job Summary

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Pay: $23-$25/hr depending on experience/qualifications. Schedule: Saturday through Wednesday, 8 AM - 4:30 PM (Thursday & Friday off).

Job Description

ESSENTIAL FUNCTIONS

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign guest rooms to guests (3 guest suites).
• Assist in coordinating the Front Desk, Housekeeping & Maintenance Departments.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Manage access control systems.
• Utilize building management software to report all requests, reservations, etc.
  
  

Skill And Knowledge Requirements Include

• High School Diploma preferred. Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.
  
  

Physical And Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Ability to sit at a desk and monitor phones for extended amounts of time.
• Ability to withstand temperatures in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.
  
  

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Reservations system. Access control system.
  
  

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Guest Services, Inc. by 2x

Get notified about new Front Desk Representative jobs in Naples, FL.

Dental Client Relations Associate (REMOTE)

Medical Receptionist - Family Medical Office

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.