Front Desk Agent

Noble House Hotels & Resorts; Florida; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at a luxury resort nestled in the stunning red rock canyons of Colorado. As a Front Desk Associate, you will be the first point of contact for guests, ensuring their stay is memorable and enjoyable. Your role will involve checking in guests, providing information about resort amenities, and resolving any issues that arise. This seasonal position offers competitive hourly pay, paid holidays, and various employee perks, including on-site housing and fitness facilities. If you are passionate about hospitality and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Benefits

Paid Holidays

Sick Time

401k Eligibility

Friends & Family Discount

Associate Cafeteria

Economical On-site Housing

Fitness Facility

Pool

Qualifications

• Experience in hospitality industry in a similar position.
• Strong and effective communication skills required.

Responsibilities

• Check-in/check-out hotel guests courteously and efficiently.
• Communicate resort services and amenities to guests.
• Resolve discrepancies on rooms status report with housekeeping.

Skills

Effective Communication

Guest Relations

Hospitality Industry Experience

Cashiering Procedures

Education

High School Diploma

Tools

Property Management System

Point of Sales Systems

Job description

Description

Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, full service spa & air tours.

Our Front Desk Associates check-in/check-out hotel guests courteously and efficiently; Provide information and assistance to all guests and visitors.

Communicate Resort services and amenities to guests.

Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Document and confirm reservations and cancellations.

Block rooms in system and follow though on designated requirements.

Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)

Resolve discrepancies on rooms status report with Housekeeping.

Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts.

Conduct group check-ins/outs

Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information

Adhere to all cashiering procedures

Document pertinent information in log book

Assist in other Front Desk areas as assigned

Provide guest room tours

Legibly document maintenance needs on work orders and submit to Manager.

Other duties as reasonable requested

Seasonal position - $15.00-$17.00/hour
Paid Holidays / Sick Time
401k Eligibility
Friends & Family Discount
Associate Cafeteria
Economical on-site housing - rent includes all utilities, internet & satellite
Associate Clubhouse, Fitness Facility, Pool

Requirements

Experience in Hospitality Industry in similar position

Strong and effective communicator

Professional presentation

Previous guest relations training

Ability to input and access information int he property management system/computers/point of sales systems.