Front Desk Agent-StudioRes by Marriott Fort Myers

Concord Hospitality Enterprises; Fort Myers (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Front Desk Agent for a new hotel opening in Fort Myers. This role involves managing guest interactions, ensuring high-quality service, and handling payments. Ideal candidates will have Marriott experience and a passion for customer care.

Benefits

Medical/Dental/Vision Plans

Life Insurance

Disability Options

401K

Tuition Assistance

Discounted Hotel Rates

Career Development Opportunities

Qualifications

• Minimum 2 years of Marriott service experience; guest service supervisor level preferred for higher pay.

Responsibilities

• Assist guests courteously and professionally at all times.
• Manage guest concerns promptly and effectively to ensure satisfaction.
• Post guest charges, handle payments, and follow cash handling procedures.

Skills

Customer Care

Communication

Tools

Lightspeed

Job description

Front Desk Agent-StudioRes by Marriott Fort Myers

Join to apply for the Front Desk Agent-StudioRes by Marriott Fort Myers role at Concord Hospitality Enterprises

Position Overview

We are seeking passionate individuals with a commitment to excellent customer care to join our team at a new hotel opening on May 29th. The Front Desk Agent plays a vital role as the hub of hotel activity, responsible for managing guest interactions and ensuring a high-quality guest experience.

Responsibilities

• Assist guests courteously and professionally at all times
• Maintain high levels of service and hospitality
• Manage guest concerns promptly and effectively to ensure satisfaction
• Post guest charges, handle payments, and follow cash handling procedures
• Handle guest mail and messages with privacy and professionalism
• Be knowledgeable about hotel programs and offers
• Communicate effectively with other departments and management
• Respond quickly to calls, visitors, and team members needing assistance
• Follow hotel safety and emergency procedures

Qualifications and Preferences

• Minimum 2 years of Marriott service experience; guest service supervisor level preferred for higher pay
• Lightspeed experience desirable

Benefits

Full-time associates are eligible for a comprehensive benefits package including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Company Culture

We are part of Concord Hospitality, emphasizing our Five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value our associates and foster a respectful, engaging, and growth-oriented work environment.

Additional Information

This role is ideal for individuals who take pride in their work, enjoy engaging with guests, and seek growth within a supportive team. We are an EEO employer and maintain a drug-free workplace.