Overnight / Evening Front Desk Agent

MCR Hotels; Miami (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel group as an Overnight/Evening Front Desk Agent. Provide exceptional guest service, ensuring a welcoming atmosphere and smooth check-in/out processes. Ideal candidates will have a positive attitude, strong communication skills, and a commitment to cleanliness and guest satisfaction. Enjoy benefits like hotel discounts, weekly pay, and opportunities for career growth in a dynamic environment.

Benefits

Hotel discounts

Weekly pay

PTO

Retirement options

Bonuses

Career growth

Health benefits

Qualifications

• Experience in hospitality or related fields preferred.
• Excellent communication skills and a desire to serve guests.

Responsibilities

• Greet guests happily upon arrival and throughout their stay.
• Ensure guests enjoy a friendly check-in and check-out experience.
• Handle challenging guest situations with hospitality and urgency.

Skills

Communication

Teamwork

Customer Service

Education

High School Diploma

Job description

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Location: Hilton Miami Airport Blue Lagoon

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests' names whenever possible to make them feel welcomed.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know all features and amenities of the hotel.
• Events: Support hotel groups and events.
• Technology: Understand relevant hotel technology.
• Phone Etiquette: Answer calls courteously with the approved greeting.
• Spotless Cleanliness: Keep all areas clean and organized, both front and back of house.
• Pitching In: Assist with cleaning guest rooms and spaces as needed, greeting guests warmly.
• Product Quality: Complete checklists accurately, deliver timely shift handovers, wear a clean uniform, and maintain a professional appearance.
• Teamwork: Communicate clearly and honestly, maintain a positive attitude, and collaborate effectively.

SECTION TWO: Role-Specific Duties for Front Desk Agent

Ensure guests enjoy a friendly check-in and check-out experience, addressing needs promptly and hospitably.

• Check-in/out Efficiency: Process guests quickly and follow up post-arrival.
• Rate Knowledge: Be familiar with room rates and promotions.
• Mail Handling: Manage incoming mail during shifts.

SECTION THREE: Success Metrics

Measure success through guest satisfaction scores, cleanliness inspections, product quality, and teamwork evaluations.

SECTION FOUR: Qualifications & Requirements

• Experience in hospitality or related fields preferred.
• Positive attitude and eagerness to learn.
• Ability to follow guidelines, work under pressure, and resolve conflicts.
• Excellent communication skills and a desire to serve guests.
• Must be 18+ years old.
• Flexible schedule including nights, weekends, and holidays.
• Timely clock-in/out and proper break management.

Physical & Environmental Demands

Stand for long periods, operate office equipment, lift up to 25 pounds, and work in a moderate noise environment.

Language & Reasoning Skills

Effective communication in English, both written and verbal.

Note: Additional duties may be assigned; accommodations will be considered for disabilities. This is an at-will employment relationship.

Company Overview

• MCR is the third-largest hotel owner-operator in the U.S., with a diverse portfolio and numerous awards.

What We Offer

• Hotel discounts, weekly pay, PTO, retirement options, bonuses, career growth, and health benefits.