Front Desk Agent

Regency Hotel Management, Inc.; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking an upbeat Front Desk Agent to enhance guest experiences at their hotel. This role involves welcoming guests, managing reservations, and providing essential information about accommodations and amenities. Join a team that values hospitality and offers ongoing training and career development opportunities. With a commitment to excellence and a supportive work environment, this position is perfect for individuals who thrive in customer service and are eager to contribute to a dynamic team.

Benefits

Medical and Dental Insurance

PTO

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about rooms, rates, and amenities.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

OnQ

Opera

Job description

Job Summary

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest’s accommodation. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests by collecting necessary information (like contact details and exact dates of their stay)
5. Welcome guests upon their arrival and assign rooms
6. Provide information about our hotel, available rooms, rates, and amenities
7. Respond to clients’ complaints in a timely and professional manner
8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
10. Upsell additional facilities and services when appropriate
11. Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, such as OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.