Front Desk Agent

Ascent Hospitality; Fairburn (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to enhance guest experiences and ensure smooth operations. This entry-level, full-time role involves greeting guests, managing check-ins, and upselling services. Ideal candidates will possess excellent communication skills and a passion for customer service. Join a team that values adaptability and service excellence, while enjoying competitive benefits like health insurance and a 401k match. This is a fantastic opportunity to grow in the hospitality industry and make a positive impact on guests' experiences.

Benefits

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer match

Paid PTO

Uniforms provided

Hotel discount program

Qualifications

• Previous hotel front desk experience preferred.
• Ability to work flexible hours as needed.

Responsibilities

• Greet guests warmly and assist with check-in/out processes.
• Maximize occupancy and revenue through operational techniques.

Skills

Excellent communication skills

Organizational skills

Customer service

Ability to work independently

Education

High school diploma or equivalent

Some college preferred

Tools

Computer proficiency

Office equipment

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We focus on people and memorable experiences for our Team Members and guests. We seek individuals passionate about service, strong communicators, and adaptable trendsetters to join our team.

Position Overview: We are looking for a qualified hospitality leader to serve as our Front Desk Agent. Responsibilities include completing all activities listed in the Front Desk checklist, marketing duties like upselling, providing excellent guest service, and ensuring security measures are followed to protect hotel assets.

Benefits include:

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other options
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Hotel discount program

Essential Functions:

• Maintain professional appearance and conduct
• Greet guests warmly, provide information, and assist with check-in/out processes
• Maximize occupancy and revenue through operational and selling techniques
• Handle payments securely and accurately
• Communicate effectively with hotel departments and guests
• Follow safety and security procedures
• Respond to guest complaints professionally
• Work flexible hours as needed

Knowledge, Skills, and Abilities:

• Previous hotel front desk experience preferred
• Excellent communication and organizational skills
• Proficiency with computers and office equipment
• Ability to work independently and as part of a team

Physical Demands:

• Stand for long periods, lift up to 50 pounds occasionally
• Operate in stressful situations

Qualifications:

• High school diploma or equivalent; some college preferred
• Six months of related experience preferred

This is an entry-level, full-time position in the hospitality industry.