Front Desk Agent

Park Hyatt Los Cabos at Cabo del Sol; Beaver Creek (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (HSA &

FSA available)

Paid Time Off

401(k) Retirement Savings Plan

Travel Discounts

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to assist Owners and guests with villa check-ins, local information, and event guidance, ensuring memorable experiences.

Available to work varied shifts, including weekends and holidays, you will greet guests, answer calls, and coordinate with departments to resolve issues while upholding safety and company standards.

Qualifications

• Shift: various, including weekends and holidays.
• Background and drug screening may be required.
• Lift/Carry/Push/Pull items up to 25 lbs.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, services, hours, and local activities.
• Responds to guests' questions and coordinates with other departments to resolve issues.
• Explains room features and follows up to ensure requests are met.
• Answers calls and routes them to the appropriate department.
• May assist with bellman and runner duties.

Job description

Close Inclusive Collection Job Postings Notification

Hourly Rate: $25.00Targeted Application Deadline: 08/23/2026

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $25.00

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Site Specific Benefits
• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including:

• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Grand Hyatt Deer Valley | Park City , UT , US