Front Desk Agent

Hyatt Place St. Paul; Saint Paul (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hyatt Place St. Paul is seeking a positive Front Desk Agent to deliver outstanding service to hotel guests. You will assist with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to manage room availability.

Excellent communication and a positive demeanor are essential to create a welcoming guest experience. You will answer guest inquiries, complete paperwork promptly, and maintain accurate records while upholding hotel standards and procedures.

Qualifications

• Must have a friendly, outgoing demeanor and be able to greet guests warmly.
• Strong English communication skills, both written and spoken.
• Familiarity with hospitality industry standards and guest service best practices.
• Competent with common computer systems and point-of-sale software.
• Able to resolve guest issues with a positive, service-oriented approach.
• Able to lift up to 30 pounds as part of the role.

Responsibilities

• Attend to guest check-in and check-out efficiently and courteously.
• Take reservations and respond to questions via phone, email, or in person.
• Build rapport with guests, identify needs, and offer appropriate options.
• Describe room features and hotel amenities to guests.
• Ensure compliance with health, safety, and quality standards.

Skills

Friendly personality

Proficient English

Hospitality standards

Computer literacy

Customer-focused

Lifts up to 30 lbs

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds