Front Desk Agent

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

FSA

EAP

Paid time off

Shift differential

Quarterly bonus

Job summary

Wind Creek Hospitality in Illinois seeks Hotel Front Desk Agents to warmly greet guests and ensure smooth check-in and checkout processes.

You will enroll guests in the players club, relay property information, handle cash and transactions, and support concierge duties as needed.

Qualifications

• High School diploma or GED required.
• Must be 21 or older (18+ per job listing).
• Typing 20 WPM minimum; skills test administered.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests and project a positive image.
• Handle check-in and checkout transactions.
• Enroll guests in the players club and issue rewards cards.
• Provide information about the property, promotions, and services.
• Perform cash handling, authorizations, and reporting.

Skills

Customer service

Typing 20 WPM

Verbal communication

Written communication

Cash handling

Stand/walk during shift

Education

High School diploma or GED

Tools

Office equipment

Phones

Computers

Job description

Job Overview

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.

Description

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Projects a positive image and greets all guests
• Performs hotel check-in and checkout transactions
• Enrolls guests to player’s club, generates rewards cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks such as cash handling, credit authorizations, report creation, copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Answers telephones, routing calls as necessary
• Assists with Concierge duties as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (18) years of age or older
• Must be able to type 20 words per minute minimum (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experience in customer service
• Must be able to lift and carry up to 40 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be able to pass a panel interview and audition
• Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation: $15.00–$19.00 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.