Front Desk Agent arrow_forward

Wind Creek Hospitality; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Flexible Spending Account

Employee Assistance Program

Paid time off

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality in Chicago, IL is seeking Hotel Front Desk Agents to warmly greet guests and ensure smooth arrival and departure experiences. You will handle check-in/check-out, enroll guests in the player’s club, respond to inquiries, and support Concierge duties while maintaining a clean, efficient front desk.

Candidates should have a high school diploma or GED, be at least 21, possess strong written and spoken communication, and be able to work nights, weekends, and holidays.

Qualifications

• High School diploma or GED required or enrolled and successfully complete a GED program within six months from start date as a condition of continued employment
• Must be twenty-one years of age or older
• Typing test will be administered – required
• Good writing and verbal communication skills required – skills test will be administered
• Experience in customer service
• Must be able to lift and carry up to 40 lbs
• Must pass job interview and audition including AAA four diamond behaviors
• Able to stand and walk for entire shift
• Able to work nights, weekends, and holidays
• Illinois Gaming Act license requirement and maintain good standing

Responsibilities

• Greets guests and projects a positive image
• Performs hotel check-in and checkout transactions
• Enrolls guests to player’s club and generates rewards cards
• Disseminates information about the property, hotel, and promotions
• Handles cash, credits, and documentation
• Maintains cash drawer and submits supporting documents
• Answers phones and routes calls
• Assists with Concierge duties as needed
• Resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks front desk supplies
• Keeps work area clean and organized
• Performs other duties as assigned

Skills

Typing 20 wpm

Communication skills

Customer service experience

Adaptability

Education

High School Diploma or GED

Tools

Office equipment operation

Phone system

Computers

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image and greets all guests
• Performs hotel check-in and checkout transactions
• Enrolls guests to player’s club, generates rewards cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks such as cash handling, credit authorizations, report creation, copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Answers telephones, routing calls as necessary
• Assists with Concierge duties as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (18) years of age or older
• Must be able to type 20 words per minute minimum (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experience in customer service
• Must be able to lift and carry up to 40 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be able to pass a panel interview and auditionMust be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Compensation: $15.00–$19.00 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.