Front Desk Agent

Wind Creek Chicago Southland; East Hazel Crest (IL); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, L&I

401(k) with company match

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

Shift differential pay

Discretionary quarterly bonuses

Descripción de la vacante

Wind Creek Chicago Southland is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and guide guests through our guest services and loyalty program.

Requirements include a high school diploma or GED, ability to type 20 wpm, strong written and verbal communication, and the capacity to work a flexible schedule including nights and weekends. You will also assist with Concierge duties and uphold AAA four-diamond behaviors.

Formación

• High School diploma or GED required or enrolled and complete GED within six months
• Must be 21 years or older
• Typing test will be administered (20 wpm) — required
• Skills test will be administered (written & verbal) — required
• Experience in customer service
• Must lift up to 40 lbs
• Must pass panel interview and audition
• Must demonstrate AAA four diamond behaviors in audition

Responsabilidades

• Greet guests and project a positive image
• Check-in and check-out guests
• Enroll guests in loyalty program and issue rewards cards
• Provide information about property, promotions, and services
• Handle cash, authorizations, reports, and clerical tasks
• Maintain cash drawer and submit documents
• Answer phones and route calls
• Assist with Concierge duties as needed
• Resolve guest issues and disputes
• Report maintenance issues and restock front desk supplies
• Keep work area clean and organized
• Other duties as assigned

Conocimientos

Typing 20 wpm

Good writing & verbal communication

Customer service experience

Stand/walk for entire shift

Odd hours availability

Educación

High School diploma or GED

Herramientas

Office equipment

Descripción del empleo

Description

Job Overview

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image and greets all guests
• Performs hotel check-in and checkout transactions
• Enrolls guests to player’s club, generates rewards cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks such as cash handling, credit authorizations, report creation, copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Answers telephones, routing calls as necessary
• Assists with Concierge duties as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (18) years of age or older
• Must be able to type 20 words per minute minimum (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experience in customer service
• Must be able to lift and carry up to 40 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be able to pass a panel interview and audition
• Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation

  $15.00–$19.00 per hour, with starting pay based on factors such as experience, qualifications, and skills.

• Benefits

  Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.

Source: Hospitality Online