Front Desk Agent

Gale Hotels; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gale Hotels in Miami Beach seeks a Front Desk Agent to warmly welcome guests, check them in and out, and handle payments according to hotel standards.

You will answer inquiries, coordinate with housekeeping, upsell services, and maintain accurate records while delivering friendly, professional service in English and Spanish where possible.

Qualifications

• 2+ years experience as a Front Desk Agent or similar role in hospitality.
• Knowledge of reservation and front desk systems.
• Strong communication and problem-solving abilities.

Responsibilities

• Welcome guests, check them in/out and process payments.
• Answer calls and respond to guest inquiries promptly.
• Handle complaints professionally and involve management if needed.
• Balance cash drawer at shift start/end and maintain records.
• Coordinate with housekeeping/maintenance to ensure rooms are ready.
• Upsell hotel services and provide local information.
• Maintain a clean, organized front desk area and support team.

Skills

Customer service

Problem solving

Multi-tasking

Shift flexibility

English/Spanish

Education

High School degree

Tools

Front Desk Systems

Reservation Systems

Job description

Current job opportunities are posted here as they become available.

The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional manner.

RESPONSIBILITIES:

• Welcome guests as they arrive and check them into their rooms.
• Answer phone calls and respond to guest inquiries.
• Handle guest complaints and resolve issues in a timely and professional manner involving management if needed.
• Process payments and maintain accurate guest records.
• Balance cash drawer by counting cash at the beginning and end of work shift.
• Monitor lobby and work area to determine customer flow.
• Know all essential aspects of our business operations.
• Assist guests with luggage and other requests.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
• Maintain a clean and organized front desk area.
• Provide information about hotel amenities, local attractions, and restaurants.
• Upsell hotel services and amenities to guests.
• Ensure guest satisfaction throughout their stay.
• Work collaboratively with other staff, managers, and resources.
• Perform any other duties requested by Management.

QUALIFICATIONS:

• Proven experience minimum 2 years as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
• PEP knowledge preferred.
• Knowledge of reservation and front desk systems.
• Good problem-solving skills
• Ability to multi-task.
• flexibility to work different shifts, including weekends and holidays.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer or walking/sitting.
• Must be able to lift up to 15 pounds at times.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties, as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.