Front Desk Agent ("Agente de Recepcion")

Azul Hospitality Group; California; Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Azul Hospitality Group is seeking a front desk associate in California to welcome guests, manage check-in/check-out, and handle payments with accuracy.

You will upsell services, coordinate with departments, and maintain guest records while ensuring privacy and safety.

Candidates should have strong communication, leadership, and computer skills, plus familiarity with hotel software.

Qualifikationen

• Experience in hospitality or front desk roles preferred.
• Strong customer service and communication skills required.
• Ability to balance cash drawer and perform daily financial tasks.

Aufgaben

• Greet and welcome guests upon arrival.
• Handle registration and checkout at the front desk.
• Process payments and maintain a house bank with daily reports.
• Answer calls promptly and transfer to appropriate departments.
• Manage guest bookings, upselling opportunities, and VIPs.
• Log guest requests and room defects; follow up on resolutions.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain lobby cleanliness and knowledge of hotel services.

Kenntnisse

Leadership

Customer relations

Communication skills

Problem solving

Tools

Windows OS

MS Office

PMS

PBX

POS

Jobbeschreibung

* Greet and welcome guests upon arrival.* Execute the registration and checkout process at the front desk.* Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.* Accurately handle cash transactions and balance a cash drawer to the given amount.* Acknowledge rewards members and returning guests.* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.* Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.* Attend all scheduled training, departmental and hotel meetings.* Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.* Practice safe work habits and ensure safe work practices to avoid injury to self and others.* Ensure all privacy and security protocols are followed as well as departmental and company procedures.* Answer all calls promptly correctly transfer all calls to appropriate departments.* Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.* Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.* Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.* Maintain lobby cleanliness and organization.* Assist with any guest inquiry.* Follow all company and safety and security policies and procedures.* Report maintenance problems, safety hazards, accidents, or injuries.* Perform other reasonable job duties as requested by direct and indirect supervisors.* Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.* Must be able to stand and exert well-paced mobility for up to four (4) hours in length.* Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.* Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.* Must be able to lift up to 45 lbs. as needed.* Must be able to push and pull carts and equipment weighing up to 250 lbs.* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.* Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.* Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.* Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.* Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.* Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.* Must be able to speak, read, write, and understand the primary language used in the workplace.* Requires good communication skills, verbal, written and electronic.* Considerable knowledge of complex mathematical calculations and computer programs.* Must have excellent leadership capability and customer relations skills.* Must be detail oriented with outstanding organizational and communication skills.* Must possess basic computer skills.* Must possess basic computational ability.* Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.* Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.* Self-driven and able to work independently.* Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.* Experience in the hospitality industry preferred.* Experience in a front desk or customer service role preferred.