Front Desk Agent

Surib; Dayton (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Surib is seeking a professional, customer-focused Front Desk Agent to create positive first impressions and support customer engagement and business development. This on-site role in Dayton, OH involves greeting visitors, answering calls, and providing information on products and promotions.

You will identify customer needs, suggest suitable solutions, and collaborate with the team to drive sales and a welcoming environment.

Qualifications

• Strong communication and interpersonal abilities.
• Friendly, confident, and professional demeanor.
• Excellent customer service skills across in-person and phone interactions.
• Comfortable engaging with customers and providing information.
• Strong organizational and multitasking capabilities.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and promotions.
• Identify customer needs and offer suitable products or solutions.
• Support customer engagement and lead generation activities.
• Support sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Maintain a professional and organized front desk area.
• Assist with routine administrative activities.
• Collaborate with team to achieve engagement and business goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer service

Phone & in-person interaction

Organizational & multitasking

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a professional and customer-focused Front Desk Agent to create positive first impressions while supporting customer engagement and business development activities. This role is ideal for individuals who enjoy interacting with people, providing information, identifying customer needs, and contributing to a welcoming environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and lead generation activities.
• Support sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Maintain a professional and organized front desk area.
• Assist with routine administrative activities.
• Collaborate with team members to achieve customer engagement and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Excellent customer service abilities.
• Comfortable interacting with customers in person and by phone.
• Strong organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, retail, hospitality, or front desk support is a plus but not required.