Front Desk Agent

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Discounts at managed properties

Free Bus Pass

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to join the team at The Westin Great Southern Hotel in Columbus, Ohio. The role includes greeting guests, managing check-in and check-out, and ensuring high-quality customer experiences. Candidates should have prior hotel or high-volume customer service experience, excellent computer skills, and a passion for guest satisfaction. This position offers competitive wages, a comprehensive benefit plan, and discounts at managed properties.

Qualifications

• Prior experience as a Front Desk Agent or in high-volume customer service.
• Passion for ensuring guest satisfaction and memorable experiences.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Greet and register guests, handling check-out processes.
• Input and retrieve information in the company's computer system.
• Process payments and assist guests with inquiries.
• Demonstrate knowledge of hotel services and upsell techniques.
• Respond to guest issues and resolve complaints in a timely manner.

Skills

Excellent customer service

Computer skills

Flexibility in scheduling

Job description

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do. We encourage you to bring your true self to work, celebrate you, and support your career journey. We offer health and wellness programs, learning and development opportunities, travel discounts, and more to help you do what you need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio, ideally situated near German Village in a historic red brick building. Our hotel offers guests a relaxing getaway in the heart of downtown.

Front Office Opportunity

We are looking for the next great team member to join our Front Office team. We are committed to providing you with:

• Highly competitive wages.
• An exceptional benefit plan for eligible associates and your family members.
• 401K matching program for eligible associates.
• Flexible scheduling to focus on what is important to you.
• Discounts with Crescent managed properties in North America for you and your family members; Discounts at Marriott brand properties worldwide.
• Free Bus Pass.

Responsibilities

• Greet guests and register them, and handle check-out in the hotel’s ongoing effort to deliver outstanding guest service and financial profitability.
• Input and retrieve information in the computer, confirm guest information and room rates, select rooms, code electronic keys, and assist with check-out.
• Ensure rooms and services are correctly accounted, process payments using the point-of-sale system, handle money, and process various forms of payment, including foreign currency and gift certificates.
• Demonstrate knowledge of hotel information including room categories, rates, packages, promotions, local area, and answer guest questions; use upselling techniques to maximize occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely and friendly manner, field guest complaints, and conduct research to resolve and negotiate solutions for guest satisfaction.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or other high-volume customer service environment.
• Passion for delivering excellent customer service and ensuring guest satisfaction and memorable experiences.
• Flexibility to work various shifts, including days, evenings, and weekends.
• Excellent computer skills and a strong team spirit. Marriott brand experience is a plus.

Our Differences and Inclusion

We strive to create a great place to work where associates at all levels are respected for their differences, just like the guests and owners we serve. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our beliefs and behaviors, we aim to create positive change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.